Client stories

What fleet managers report back

These comments come from operators who commissioned maintenance analytics work between 2023 and 2025. Names are used with permission.

The brake pad chart for our Da Lat mountain routes was the first time finance and the workshop agreed on a number in the same meeting. Took a bit longer than promised because our 2019 records were a mess, but Thanh stayed until it made sense.

— Van Anh, operations manager, passenger coach company, Lam Dong

We hired them mainly for the refrigerated units. The section on compressor failures was blunt—said we were skipping pre-trip checks on three units. Uncomfortable to read, but accurate.

— Khoa Le, cold-chain logistics, Binh Duong

Good work overall. I wish the executive summary had been shorter; my director only read two pages. The detailed appendix is what our workshop actually uses now.

— Thu Ha, fleet administrator, municipal bus contractor, Nha Trang

Driver report study showed night-shift defects clustered on two specific coaches. We rotated drivers and defects dropped within a month. Simple finding, but we had not seen it in our own spreadsheets.

— Dung Pham, transport safety officer, Ha Noi

Case: Intercity coach operator, central Vietnam

Engagement: Fleet Maintenance Review, 52 coaches across two depots

Challenge: Rising parts spend with no clear pattern. Workshop blamed road conditions; finance suspected supplier pricing.

Our approach: Six-week review including three days on site. We reconciled 14 months of invoices, tagged repairs by axle position and route gradient, and interviewed six drivers about recurring vibrations.

Outcome: Report identified that 70% of excess suspension spend came from eight units assigned to a single steep route. Operator shifted those units to flatter routes and renegotiated one supplier contract based on our parts-category breakdown.

Client note: "The visit felt like an audit at first, but the analysts ate lunch with our mechanics and asked about things we had stopped writing down."

Case: Cold-chain distributor, southern Vietnam

Engagement: Driver Report Trend Study, 28 refrigerated light trucks

Challenge: Frequent temperature alarms during afternoon deliveries in Q2.

Our approach: Grouped six months of driver defect logs by time of day, route length, and door-open duration noted in free-text fields.

Outcome: Findings pointed to loading practices at one hub rather than unit failure. Client adjusted dock procedures before ordering new compressors.

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